Client Report

The POS device for client Jelis experienced a critical boot failure, displaying an Android Recovery screen with an installation error. The issue was resolved by the technician on-site.

Smash House Brooklyn reported a discrepancy regarding a scheduled online order at 9:45 PM that did not trigger a pickup notification. The issue was resolved after clarification revealed a communication error regarding order scheduling and notification status.

Client requested an adjustment to their operating hours setting, changing the opening time to 7:00 AM until further notice.

Is uber and on line ordering working?

The client is inquiring about the clarity of delivery schedule notifications for Thursday orders across both phone and online ordering platforms and is requesting confirmation that Uber Eats and online ordering services are functioning correctly.

Client requested that the regular menu be enabled for all Saturday nights moving forward.

Client requested assistance locating a specific check in the POS system to issue a refund. Support guided the client to the 'Finance' section of the Toast dashboard to locate the transaction and process the request.

Client requested the addition of a customer feedback QR code to their receipts, which was successfully enabled. Additionally, the client was offered the option to have all feedback submissions automatically forwarded to their email address.

@252570014605550 please remove schedule option for now Will discuss next week

Make uber menu one in both locations

The client is requesting a menu update for the 'Hot Bagels - 2nd Street' location to add 'sourdough challah' to their current offerings.

The client requires an update to the menu items containing sourdough to ensure all items are correctly categorized and searchable under the main menu structure, as currently the items are split across 'Bagels and Bread' and 'Main Dishes'.

Client requested clarification on delivery address visibility for Chicago orders. Resolved by confirming that delivery addresses are only visible to the driver, alleviating the client's concern.

The client requested that the grill printer stop printing order tickets. The issue was resolved by adjusting the printer routing settings so that tickets only display on the expo screen.

The client requested that specific menu items, including chicken wontons and dumplings, be highlighted in green on the kitchen display system for better visibility, similar to how existing items are highlighted in red. The request was fulfilled by updating the KDS display settings to apply the requested color coding.

Client requested the removal of the popcorn chicken combo from the fry combo menu category while ensuring it remains visible on the fry screen.

Client reported two orders were not processing and items were missing from the fry screen. Support confirmed the payment status for the orders and reconfigured the KDS routing to ensure 'Kids Tenders' correctly appear on the fry station screen.

Client reported a technical issue regarding a screen or printer device. The issue was identified as belonging to another entity and was redirected to the correct party for resolution.

The client Yerushalmi reported a missing count of 20 items, which the team successfully located and accounted for.

Client reported two orders were stuck as 'NOT PAID' on the KDS and requested moving 'Kids Tenders' to the fry screen. The payment synchronization issue was resolved, and the menu item routing was updated for the kitchen display.

Please add to our menus.Allow additional ten minutes for chicken dumplings and chicken wontons

Appetizers section

New items menu has only 1 item.

Client reports that the 'New Items' category on their Uber Eats menu is missing several entries, currently displaying only one item. The client states that multiple regular menu items are absent from the online platform.

Client reported a 'NOT PAID' status on an active kitchen display order despite it being a dine-in transaction. The issue was resolved by adjusting the payment processing sync settings in the POS backend to ensure all transactions properly register as paid on the KDS.

Hi, can we please change the pricing on a house special soup to 12.99

The client reported an issue where an order was showing as 'NOT PAID' on the kitchen display screen. Support resolved the issue by sending the payment details to the POS system to update the order status correctly.

Client requested an extension of their session or operational duration to 6 hours. Support team confirmed the adjustment to fulfill the client's request.

The client Fried's expressed appreciation following a resolution, though specific details regarding the technical issue or its fix were not provided in the correspondence.

Client requested assistance with a contract for onboarding or service renewal. Asher Tesser facilitated the connection and requested the client's email address to send the documentation for completion.

The client discussed the potential merging of separate order streams to align with online ordering configurations, shifting from their current separate setup.

Client reported an issue with the modifier flow for the 'Asian Grilled Salmon Salad' on the Toast POS terminal. The issue was resolved by correcting the menu modifier configuration settings.

The client is reporting that order #163 is appearing on their screen with a 'NOT PAID' status. The provided photo confirms that the order is stuck or not successfully processing through the POS payment gateway.

Client is reporting a potential configuration issue where orders for 'slice salmon' are not printing to the kitchen station. Requested verification of the item's routing settings.

Client reports that the POS system is triggering messages during item selection before the dining option or payment stage is reached.

The client reported that an order was missing from the order report. The provided image shows the POS modifier screen for 'Additional Sandwich Spread', where the configuration was updated to allow for multiple-choice selections.

Good morning, please add to part of desserts

✅ Ticket created for All Torah: upload frand

upload frand

added new employee permissions

added new kds screen to bar

added new employee permissions

Combo number 3 the add-ons is not the right. It’s supposed to be the same ounce of the double Smash Vegetables need to be for free

Client reported a discrepancy between the customer receipt and the kitchen display system (KDS). The receipt shows four ordered items, while the KDS only displays three of those items, indicating a failure in item routing or data transmission.

For some reason the Kani roll, is on the list twice for the 2 & 3 roll Dinners Special

The client requested an urgent update to add 'dinner rolls' to the menu. The issue was resolved by the support team, and the client confirmed the item is now appearing correctly.

The client reported a menu board screen displaying a default Windows lock screen rather than the menu content. Support resolved the issue by restarting the menu board player to restore the digital display.

Plz add “Cooked Salmon” roll to the list of “Lunch Specials” 2 rolls & 3 rolls

Please create me a 10% discount card. Only available for online

Client reported a payment processing issue where a transaction was completed but is not reflecting correctly.

Client reports that their business hours are displaying incorrectly. The provided image shows the restaurant is currently listed as open on Friday, while the client indicates they are closed on that day.

Client reports an issue with the order total displayed on the POS terminal. The line items sum up to a subtotal of $55.50 and tax of $3.68, but the final pay button is incorrectly calculating the total as $59.18 instead of the expected $59.18.

Client requested an update to limit an item's availability to in-store orders only, which has been successfully configured.

Client requested an update to store settings to restrict specific functionality to in-store use only.

Client is inquiring about the functional difference between applying a manual discount versus using Toast rewards, specifically asking if Toast covers the cost of rewards.

Client Shana Erlanger reports that loyalty points are not calculating correctly for order #80. The system consistently awards only one point regardless of the transaction details.

Client requested clarification on a previous interaction discussed with Asher; no technical issue or fault reported.

Large white challah Large spelt challah White challah rolls Spelt challah rolls Pos only Make a Sep category just for Friday

Client reported a discrepancy in menu pricing for lox sandwich add-ons; resolved by adjusting the price of the sliced lox modifier to $2.75 to correctly reflect the premium over the lox spread.

Client requested an adjustment to the service charge/gratuity percentage, stating the current 15% rate is too low and requesting an increase to 30%.

Client requested the configuration of a '55+ Community discount' feature to trigger a discount note pop-up within the POS system.

The client is requesting the phone number for a specific customer who recently placed an order for 200 items at the 2nd Street location, as the customer accidentally left three sourdough loaves behind.

Client requests a method to track senior discount usage for a new promotion targeting 55+ communities. They are inquiring about the feasibility of creating a 25% off button specifically for seniors to monitor redemption frequency.

The client reports a configuration error where 'Ginger shots' are incorrectly appearing on the coffee POS screen. Additionally, the client notes that the item list associated with a specific numerical entry is missing several names.

New client lead

Client Burger Bar initiated contact through WhatsApp. As no specific problem or request was provided in the message, the nature of the inquiry remains undefined.

Client requested the creation of feature graphics for their menu board.

Client requested an update to Toast settings to apply a 20-30% markup on GrubHub orders.

Client reports an unspecified issue regarding the POS interface, noting a need for review or potential correction of recent changes or display elements.

swirtxh the server for online ordering

make catering dining option

Client requested additions to the menu, specifically adding 'Smoke Salmon' as an option for Poke Bowls and adding a 'Philadelphia Roll' with its description and price to the Sushi rolls category.

Plz add following options to the menu: Poke Bowls-Tari Poke Bowl-Smoke Salmon* Add new roll, under Sushi rolls Philadelphia Roll Smoke Salmon, Avocado & Parve Cheese

Client reports that receipts printed from the self-service kiosk are missing the order type (Dine-in vs. Takeout) designation. Review of the provided receipt confirms the order type is not printed on the document.

Client requested an update to the profile image displayed for Smash House Miami on the Toast Local platform.

Client reports that they are unable to complete payments after creating orders, noting that this error has occurred multiple times today.

Client requested a 10% price increase for all sushi items across two store locations. The provided receipt shows an order from a kiosk, confirming the system is operational while the team coordinated the requested menu price updates.

The client reported an issue where order tickets were repeatedly printing on the fryer station printer. Support adjusted the printing routing configurations to stop the redundant prints, and the issue was confirmed as resolved.

Client requested W9 forms for Grubhub and Doordash integrations for their Lakewood location.

Client requested an update to unify their delivery menus across platforms by applying a 25% price upcharge to all items, matching the existing GrubHub configuration. The update was implemented across platforms.

Client Cookie Corner LKWD is inquiring for clarification regarding a previously asked question that remains unaddressed.

The client is requesting a custom report detailing the 20 longest preparation times for orders processed on Sunday.

Client requested an addition to their POS system for contact Jennifer Tellez Gil.

Client requested to schedule the store opening time for Uber Eats and other delivery platforms for 8 PM this coming Motzai Shabbos.

Client Smash House Queens reports that employees are unable to clock in correctly. The issue appears to be related to a misconfigured setting or location mapping for the employee profile added today.

Client reports that after adding location access for user Joey Saror and resetting his password, the user is still restricted to only clocking in and cannot access other POS location features.

Add to dalia detox : Minestrone soup (free phase 1) Warm salmon bowl phase 2 Tri color salad phase 2 Power protein phase 2 Harvest phase 2

Hey can you please add in the Pure Bakes section: Vanilla Streusel Cookies $22 Quantity :3

Hi, can we please create a soup section and for right now we have two soups and mushroom barley soup and a cream of zucchini squash soup

Client requested to re-enable the lettuce bun option on the menu and corrected a printer routing issue where tickets were incorrectly printing on the fryer printer. The printer settings were adjusted to stop printing these tickets at the fryer station.

Please add basic family combo and premium family combo to fry screen

The client, Mendelsohns Brooklyn, reports that Uber Eats orders are triggering double prints, resulting in excess paper waste. The client is requesting to adjust printer settings to stop this duplicate printing behavior.

Client Smash House Miami reports that orders are not properly cancelling in the Shipday integration, causing the application to continuously search for new drivers.

Client requested an addition of 'half bucket farina' to the menu for Hot Bagels - 2nd Street. The item was successfully added with a price point of 75.

The client was unable to locate a customer's order history using the phone number provided. Support instructed the user to access order history by selecting the takeout option and entering the phone number, which displays associated historical transactions.

Client reported intermittent connectivity issues affecting online ordering and credit card processing. After diagnosing an underlying internet connection fault, the issue was resolved by advising the client to contact their low voltage provider to restore network stability.

Client reported that rewards points are missing from Order #86 for customer Malka (Phone: 732-999-3909).

Client Smash House Queens experienced a frozen screen issue. The issue was resolved by performing a manual power cycle (reboot) of the hardware.

Client Jelis is requesting to implement menu changes immediately rather than waiting for the upcoming winter menu update, noting that most current summer items will remain active.

The client reported that an order was not appearing in the kitchen display system. The issue was resolved by the support team.

The client reported an issue where the 'Spicy Kani Salad' was not appearing on the kitchen display system, and the provided image shows the 'Kani Roll' item incorrectly duplicated on the POS menu interface. This was resolved by correcting the kitchen routing settings for the salad and cleaning up the duplicate menu items.

Client requested configuration changes to the KDS/printer routing: all combos should display on the fryer screen but only combos 4 and 6 should print. Additionally, 'lettuce bun' was restored to the menu as requested. These were routine operational updates.

Client requested the addition of a 'kids smash to fry' combo item to the POS menu, specifically requiring it to be mapped to the grill screen.

The client reported an issue where orders were not being automatically assigned to drivers when no drivers were actively accepting them. The situation was addressed to ensure proper order dispatching when driver availability is low.

The client requested configuration changes to their kitchen printing setup: they want all combos displayed on the fryer screen, while only combo numbers four and six should physically print to the fryer station. The issue was resolved by adjusting the KDS and printer routing rules accordingly.

The client reported that kitchen tickets were printing at the incorrect station (fry grill instead of the salad station). The issue was resolved by correcting the printer routing configuration in the POS settings.

The client reported that kitchen tickets were printing on the fryer station printer instead of the grill station. The issue was resolved by updating the kitchen printer routing configuration in the POS system.

Client Yerushalmi has requested a menu update, referencing previously provided content sent by Erika.

The client requested an update to a menu item image on their online ordering platform. The support team updated the image, and the client was advised that changes typically take 15 minutes to reflect on the live menu.

Client Mendelsohns Brooklyn requested manual assignment of an order to staff member Alfonzo. The issue was resolved by Asher Tesser manually assigning the order to the correct employee.

Client requested to add a new contact to the communication group.

Client reports they do not have access to a specific system or feature.

Good morning can we add to the garlic broccoli a choice to add Alfredo Mushroom Sauce ? Charge $2

Client requested an addition to the garlic broccoli menu item to include a choice for 'Alfredo Mushroom Sauce' with a $2 price charge. This request was acknowledged and processed by the team.

Client requested the temporary deactivation of special pizza slices on the Kitchen 1 printer for the day. The task was redirected to Shmuly for implementation.

New client lead

Southside experienced a system performance issue requiring a physical restart and on-site support intervention. Technician Asher Tesser resolved the issue by instructing a power cycle and performing an on-site visit.

The client requested that 'Crunchy Salad' orders be routed to the grill printer and display screen rather than the fryer station. The issue was resolved by adjusting the item's printer routing and KDS assignment in the POS configuration.

The client is requesting configuration updates to ensure that the 'Crunchy Salad' menu item correctly prints to the grill station printer and displays on the grill station KDS screen.

The client requested full e-gift card numbers and associated PINs for three cards to facilitate usage. The support team provided the requested card details via screenshots, resolving the request.

Client reported a discrepancy or request regarding price value 60 for an item. The client confirmed they are able to perform the change themselves.

Client requested a price adjustment for a promotional code from $65 to $50 and the activation of the promo code 'FREEDELIVERY' for the Mendelson’s TR account.

Client is reporting an issue but has not provided specific details regarding the nature of their request.

The client reported that kitchen tickets for combos 1, 2, and 3 were being routed to the fryer instead of the grill. The attached photo shows a kitchen ticket for a combo 3 order. The issue was investigated and addressed to ensure correct kitchen routing for these items.

User Alex is unable to add customer credit to accounts due to insufficient permission levels. Requesting a review and update of user access rights.

Client requested information regarding available options for beach mango and passionfruit.

Can we add flavors to JUST THREE TEA?

The POS is generating incorrect order receipts where the subtotal is $0.00 but the total shows a negative balance of -$76.77. This indicates a potential configuration error or synchronization issue with online orders resulting in incorrect financial calculations.

Please remove the Shishido pepper discount

Update prices for sushi by 10%

Client requested the 'no lettuce bun' modifier be marked out of stock on Toast and Uber Eats for Smash House Brooklyn.

The client reported recurring weekly system downtime. The issue was resolved after Asher Tesser performed troubleshooting, restoring service.

Client reported that delivery orders were failing to route to the KDS and not printing for Uber Eats. Issue was resolved after confirming that recent changes to operating hours were the cause.

Client requests a constraint configuration for the custom pie menu item to limit the number of slices to a maximum of eight, as current settings allow for unlimited slices and are causing operational issues.

The client is inquiring about the status of a previously reported issue that remains pending.

Client Sushi Tari reported a discrepancy regarding a cancelled Uber Eats order. Additionally, the client requested a schedule update for Toast and Uber Eats hours to be set to 8:15pm-12:30am on Saturdays.

Client requested an update to menu pricing effective between 8 AM and 12 PM.

issue with timing on delivery

Client requests a change to the store operating hours, specifically needing delivery start times to be set to 8:45 AM while store operations begin at 8:00 AM.

The client processed a $10 refund on a transaction, which is marked as 'REFUNDED' on the receipt; however, the POS is still displaying a balance due of -$10.00, causing confusion regarding the final status of the order.

Please take off falafel on motzei shabbos menu

Client requested an adjustment to the operating hours for Motzei Shabbos, confirming deliveries will begin at 8:30 PM due to the store opening at 8:15 PM.

Please change Friday hours to 2:30 instead of 3

Client requested a menu modification to add a new 'drizzle free' modifier group for Medium and Large items, specifying distinct quantity limits for each size (5 oz and 9 oz respectively). The support team successfully created the secondary modifier group to accommodate these requirements.

Client reported a missing breakfast special and intermittent internet connectivity issues on their Toast POS terminal, as shown by a system error message. The missing item was resolved by adding the breakfast special to the Friday menu, while the connectivity issue remains a recurring hardware or network fault.

Saturday Night, we are opening at 8 PM please

Client requested an implementation of the new KDS system to be set up and tested this week.

Add gluten free options please too

Crunch salad not printing by frier

Is there anyway to set up on Monday and Tuesday for a pie to be 25.99 and buy one get one and then shut off for the other days?

The client 'Burger Bar' reported an issue where menu items were not displaying on their digital menu board. The support team investigated the integration and ultimately escalated the matter to Toast support for further troubleshooting.

Client requested the addition of 'lettuce bun' options to the 'Crispy Crunch' and 'Spicy Chicken Sando' menu items.

The POS system at Smash House Queens was stuck on the 'Payment Processing' screen, failing to complete a transaction. The issue was resolved by performing a hard power cycle (unplugging the device for 15 seconds and restarting it).

The client is reporting an unclear issue in the WhatsApp group, indicated by a question mark, and requires further clarification regarding their current technical status or request.

Client reports that kitchen tickets for items prepared in the fryer are incorrectly printing at the grill station printer. The client requests that these items be configured to stop printing at the grill printer.

The free cole slaws need a diff name

The client has requested to configure their KDS settings to display 'spicy sauce' modifications in red lettering for improved order visibility. This is a configuration request for kitchen display formatting.

Client is requesting to rename the modifier group currently labeled as 'Bun Upgrade' to 'Bun Options' on the POS menu.

The client requested access to Uber Eats orders for Sushi Tari; however, they lacked the physical Uber tablet. The issue was resolved by directing the client to use the Uber Eats Manager portal to view live orders instead.

Client requested the removal of a redundant category on their POS interface. Asher Tesser confirmed the request and removed the unnecessary category from the menu configuration.

The client requested an update to their displayed operating hours to reflect 12:00 PM-10:30 PM for Sunday-Wednesday and 12:00 PM-11:00 PM for Thursdays. The attached image confirmed the requested changes were applied to the client's information interface.

The client performed a test order for a single smash burger and subsequently requested that the transaction be voided. The issue was resolved by the support team voiding the test transaction as requested.

Client requested the configuration and setup of gift cards for their POS system. Pricing details for the service are pending from the client.

Client is reporting that they lack the necessary system permissions to assign a specific user as a general manager.

Client Smash House 5 Towns reports that starter items are not appearing in their assigned categories on the third-party delivery platform.

Client requested menu formatting updates including mirroring side options for Buffalo sandwiches, adding an event space pop-up, and reverting the background color of items from black back to white.

Hot Bagels - 2nd Street is reporting a 'no network connection' error on their POS screens. The client has requested an onsite technician to troubleshoot the connectivity issue.

The client is reporting that an item was entered as an open item rather than from the menu, resulting in the order being sent to the kitchen incorrectly.

We’re not getting bento tickets in “Kitchen sides”

And also some of them only have option for soup I want them to have option for No soup as well please

There's some stuff with tax on it can you take them off

Client Fried's reported that a transaction was not voided as expected in the POS system.

Client reports that 'Lunch Specials' are not printing to the kitchen. The attached image confirms the order appears on the KDS 'Fry Screen', indicating a potential printer routing or configuration issue.

Client reports that the custom pie ordering configuration allows customers to select an unlimited number of slices, which is causing operational issues. They request a limit of 8 slices per order.

The client reports that Order #1 is marked as unpaid despite the customer claiming they already paid. Requesting an investigation into the transaction status for this order.

The client is requesting configuration of delivery service selection rules. The provided screenshot shows a rule configured to route orders containing 'Platters, 9x13' to Uber and Car delivery services.

The client reports that the 'Crunchy salad' menu item is failing to print at the grill station and is also not appearing on the kitchen display system for the grill.

The client reports that kitchen tickets are not printing at the grill station. Additionally, the lettuce bun menu configuration is incorrect, causing incorrect pricing and unwanted 'no lettuce bun' options; the client requests to remove this menu and implement a lettuce bun upgrade option instead.

The client is reporting that the kitchen display system (KDS) is failing to print or display new orders on the fry station screen.

If the store donates a gift card to an organisation is there a specific way to do it or do I just do manager comp

Client requested an update to the menu board to include Jeli beverages while retaining the current large Saratoga sparkling and still water items. The request was fulfilled as a standard menu content update.

@145814307483658 i have a customer here who has put credit onto a phone number but he wants to switch it to a different phone number.How can I do that

Client requested an update to the phone number on file from 848-280-1783 to 848-285-8044.

Client requested a routing adjustment to direct 'Chop Chop' item tickets to the fry station printer instead of the grill station. The configuration was updated to correct the kitchen printer routing for this specific menu item.

The client reported that kitchen printers were failing to auto-print order tickets for the grill station. Support investigated and corrected the printer routing configuration to restore automatic printing functionality.

The client reported that online orders were not automatically printing to the kitchen printer. Support resolved the issue by configuring the system to enable auto-printing for the grill station.

The client reports that an online order for 'Loaded Smash' appeared on the KDS but failed to automatically print to the kitchen printer. Attached image confirms the order is present on the grill screen.

Client requested a KDS configuration change so that 'Crunchy Salad' orders display on the fry station screen but do not trigger a kitchen printer receipt. Support updated the printing routing rules for this item to resolve the request.

The client requested a modification to the automated customer notification text to change the pickup location instructions to 'Pick up your order at Jelis counter'. The support team updated the template message accordingly.

Client requested the Lakewood location be opened in the system. The request was successfully fulfilled by the support team.

Client is reporting an issue where the Kitchen prep printer is failing to print sides from the kitchen order stream.

The client reported an issue with the Kiosk KDS integration, which was subsequently resolved by the support team.

Kiosk issue

The client requested the creation of a scannable QR code for their store promo code 'CLUB'. A custom QR code was generated and provided to the client for use on signage.

The client requested the removal of an inaccurate photo representing all chow mein dishes to prevent customer confusion, which was successfully processed by the support team.

network issue

Client requested an emergency shutdown of all services, including third-party delivery integrations like Uber Eats, due to a sprinkler system malfunction causing the store to close unexpectedly. Support successfully deactivated all store systems to prevent incoming orders during the closure.

The client reports an issue where order #169 shows as closed at 8:23 PM with a $0.00 balance due, despite showing three items totaling $81.04. The POS system is failing to correctly process or capture the payment total for the order.

✅ Ticket created for Outpost: uber paused

uber paused

The client reported an unresponsive touchscreen on their POS device, preventing button interaction. The issue was resolved by instructing the client to perform a power cycle using the middle power button.

Hey ash Can you add the soups ($3) extra with the salads in the night menu

The client reports that two specific combo items are missing from the self-service kiosk menu, although they appear correctly on the POS terminal. Please investigate and sync the kiosk menu to reflect the current item availability.

Can you set quantity for daily update Kale Caesar 0 Kale crispy quinoa 0 Salmon rice noodle bowl 3 Romaine Caesar 2 Tri color salad 2

add pictures to menu

Under scramble egg sandwich there is an option to add hash browns for extra dollar pepole think it's on the side can you please adjust wording?

Hi customer Leah order # 221 from today phone number : 917 3284483 Missing few visits

The client is requesting to add a selection option for 'No soup or with soup' to their menu items.

The client is reporting an issue with their phone number display, specifically noting it appears as 'No' or 'Onlinr' on their system.

Client requested to close deliveries for Sunday evening. Additionally, the team coordinated the activation of delivery services for the current evening shift from 8:30 to 11:30 PM.

Hey starting this week mutzi shbs we will be doing deliveries pls update systems accordingly

Client is reporting that a specific item or record is missing from their view and has requested that it be archived. The client indicates they previously had access to this information.

Client Rosemary - Jackson reports that the Toast POS system is preventing customers from placing orders, possibly due to an incorrect configuration of holiday operating hours.

The client requested configuration updates to ensure wraps share the same protein options as salads and to apply a $2.00 surcharge for extra dressings, as shown on the POS terminal interface.

Client requested the addition of 'Banana Bread Iced Latte' and 'Hot Banana Bread Latte' to Toast, with pricing aligned to existing menu items. Additionally, a modification was requested to the item options to label the crumble topping as containing gluten, allowing customers to opt for a gluten-free version.

Client requested a price update for the pie item to 26.99.

Please add options to all sandwhichs hot pepper. Charge the same as Jolopanio

Please change the picture back to book a simcha

Client is requesting to revert the current promotional banner on the website back to the previous 'Book a Simcha' image. The attached image confirms the current display shows a holiday-specific Sukkos promotion that the client wishes to replace.

The client is reporting that some salads are missing all dressing options and the ability to select multiple dressings and proteins.

Client Jus by Julie - Great Neck is reporting a system issue where customer orders are possibly being cancelled unexpectedly, a behavior also observed at other branch locations.

The client 'Jus By Julie - Lakewood' reports that their Uber Eats tablet is repeatedly pausing incoming orders, preventing them from receiving new requests.

The client is reporting an issue regarding a specific order or transaction reference number 145814307483658, but has not provided further details on the specific nature of the problem.

Client requested to disable all delivery services effective immediately until the end of bein hazmanim.

The client submitted product photographs of various menu items, including a quinoa salad, egg sandwich, and various juice shots, to be updated on their digital menu board. These images have been processed and added to the menu board system to reflect the current offerings.

The client submitted photographs of various menu items including a quinoa salad, egg sandwich, and assorted juices to be updated on their digital menu board. The request was fulfilled by uploading the new product imagery to the system.

The client requested a price update for an item, resulting in the price being set to $85.

The client is requesting a menu modification to change the size description of the 'Mini Eggrolls' item from '9x13 Inch' to '9 inch' on their POS menu.

Client requested an adjustment to the KDS display to extend the duration that recently fulfilled orders remain visible on the screen. The issue was resolved by confirming the team can extend the retention time for fulfilled orders on the KDS system.

And this is the pic. I will send description when I have it

Hey can you please add Salmon Rice Noodle Bowl To the salad menu $22

I'm not sure why but I'm getting it double

The client reports that order modifications are being duplicated on the POS screen, specifically showing redundant line items for toppings and condiments for an Uber Eats order. The attached photo confirms that ingredients such as cucumber, fried onion, lettuce, pickles, coleslaw, and roasted garlic appear twice on the digital order ticket.

Please change Combo 4 crispity crunch To fry screen

Please change Combo 6 popcorn chicken To fry screen

Client is inquiring about the status of their online ordering platform and requesting guidance on how to adjust item sizes and KDS appearance settings.

Please change kids hotdogs Kids tenders Kids popcorn To fry screen Thanks

Hey

Change Combo to grill

Change 305 not to the fry screen

Client stated 'How?' in response to a previous interaction and informed the team they are leaving the store for the night with plans to return tomorrow at 8:30 AM. No specific technical issue was reported in the provided messages.

Hi I want to update the menus on the portions rice $8.50 small & large $10.50

The client requested clarification on a POS display issue by providing a photo, which was then resolved after communication between the technician and the client.

By bread please give options 1. White baguette 2. Wholewheat baguette 3. Hotdog bun 4. Pretzel hot dog bun 4. Precut kids burger bun All the same price

Please check the wait time on 3rd party it should be 10-15 Min

The client reported an item incorrectly showing as available on the menu board. Asher Tesser confirmed the item was marked back in stock, resolving the issue.

Hey, for the seaweed salad item. Please make sure it does not print to the Gift notes printer, and it shows up on packing receipt as well as Chef ticket.

made the salads auto print

Client requested to restrict pizza sales to dine-in only; request was denied after internal review.

Client requested an update to salad menu items at Jus by Julie - Great Neck to allow unlimited dressing and protein selections. The POS configuration was updated to include all specified dressing options and remove selection limits for modifiers.

Client requested the addition of 'Tri Color Salad' to the menu at a price of $17 with a quantity of 0 and a specific ingredient description. The task was processed and added to the menu.

Client requested access permissions to manage accounts directly. Investigation revealed a system error where the admin account lacks proper permissions, requiring escalation to Meir's account for resolution.

User reported that two POS terminals were displaying a 'Your account has been disabled, please contact your manager' error message. The issue was resolved after technical support intervened to re-enable the user accounts.

screen not working

Smash House Miami reported a delivery fee discrepancy and order volume mismatch between Toast and Shipday, causing margin losses. Asher clarified that Toast is not responsible for dispatching and suggested adjusting delivery fee tiers in Toast to align with Shipday costs.

Client reported that employee Jose's access code was not working at the Lakewood location. Investigation revealed that no employee with that name was listed in the system for that location.

Client requested the addition of sweet potato fries as an option for all salads and rice bowls with equivalent pricing, and requested adding a no-charge mustard option for all frankfurter items.

Client requested the addition of sweet potato fries as a side option for all salads and rice bowls at an existing price point, and added mustard as a no-charge option for all franks.

Client requested the removal of all current chef specials from the menu boards. After discussion regarding the impact on promotional visibility, the client agreed to keep the current chef specials listed until new items are ready for promotion.

Client requested an addition of grilled vegetables as a side option for salads and rice bowls, priced at $3.50.

Client requested updates to operational hours for Sunday-Wednesday and Thursday, removal of a Sukkos promotional poster in favor of a 'Book a Party' graphic, and the addition of a grilled vegetable option to salads and rice bowls for $3.50.

The support team conducted a test broadcast in the communication channel; no functional issues were reported by the client.

Client reported an issue closing out delivery orders on the POS system and requested a menu configuration update to reflect Saturday and Sunday specific menu availability.

The client reported an issue where an order was incorrectly sent to UberEats for delivery instead of pickup. Asher Tesser confirmed that the store would not be charged for the canceled delivery order 18.

Client requested the removal of a lettuce bun from their online and Uber Eats menus due to stock issues. The item was successfully marked as out of stock to resolve the request.

The client reported a connection error with the 'Grill Label KP' printer, which failed to perform a self-test print. The issue was resolved after technical support assisted the user with a printer reboot process.

Client reported a connection failure with the Grill Label printer, evidenced by an on-screen error message and an inability to perform a self-test print. The issue was resolved by walking the client through a power cycle of the printer.

Changed hours to open tonight at 8:15

Changed hours to open tonight at 8:15

Client requested to close delivery operations for Sunday evening. This was processed as an operational configuration update.

Yes we are

Change the menu back from Sunday showing the MS menu.

Change the menu back from Sunday showing the MS menu.

Hi

The client at Smash House Miami is requesting to automate a specific starting numerical value for order notifications within the order hub system.

The client reports that kitchen tickets are not auto-printing, requiring manual intervention to fire orders. Additionally, they are unable to receive audible or visual alerts for Uber Eats orders, forcing them to manually check the system to verify incoming requests.

Can you please take off the Tex from Heimish Challah

New client lead

New client lead

New client lead

Override hours for today — marked as closed

Issue with clients not being able to pay

The client reports that the sandwich station terminal is incorrectly displaying the fries menu instead of the appropriate sandwich station items.

The client is reporting that their POS terminal is displaying a 'no internet' connection error on the screen.

Client Testing has confirmed completion of the requested check. No further action is required at this time.

The client at 'Testing' reported that their POS system is displaying 'no internet' connection errors. The technician needs to investigate the network connectivity and POS hardware status to resolve the connection failure.

The client requested a check on the system, which has since been resolved and confirmed as fixed by the technician.